AEGISUB CRASHES, URGENT

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AEGISUB CRASHES, URGENT

Unread postby Kishi » Fri Apr 07, 2017 3:43 pm

Right after installation Aegisub crashes when I launch it with the following error message. I tried the portable and the full installation clients as well from the official site. OS is Win 7 32bit.
Error message:
AEGISUB HAS CRASHED WHILE STARTING UP!
The last startup step was: Create main window.

Please help, I've been using Aegi for 3 years and it has never happened to me before.
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Re: AEGISUB CRASHES, URGENT

Unread postby jfs » Sun Apr 09, 2017 3:02 pm

Difficult to tell what exactly goes wrong.
Your best bet is to delete the configuration files to reset Aegisub.
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Re: AEGISUB CRASHES, URGENT

Unread postby Kishi » Wed Apr 12, 2017 4:38 pm

What do you exactly mean by configuration files? How can I completely delete them?
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Re: AEGISUB CRASHES, URGENT

Unread postby jfs » Wed Apr 12, 2017 6:22 pm

If you're on Windows, you can find them by typing %appdata%\Aegisub\ into the location bar in File Explorer:

Image

Then inside the folder you will probably find some JSON files. Those are the configuration files. If you delete them, Aegisub will start from fresh.

Image

In this case, I would delete config.json, hotkey.json, and mru.json.
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Re: AEGISUB CRASHES, URGENT

Unread postby Leinad4Mind » Thu Apr 20, 2017 7:23 pm

I can't use Aegisub too. More then 7 years using, and after updating to the last Win10 Creator Update, it doesn't open. No errors, no processes, nothing happens...

And the log is this:
Code: Select all
{
   "file" : "..\\..\\libaegisub\\common\\option.cpp",
   "func" : "agi::Options::Options",
   "line" : 189,
   "message" : "New Options object",
   "sec" : 409,
   "section" : "agi/options",
   "severity" : 4,
   "usec" : 595001685
}{
   "file" : "..\\..\\src\\utils.cpp",
   "func" : "CleanCache::<lambda_d91ca0365e15579bafdc39a8311587bb>::operator ()",
   "line" : 166,
   "message" : "cleaning \"C:\\Users\\Leinad4Mind\\AppData\\Roaming\\Aegisub\\log\\*.json\"",
   "sec" : 409,
   "section" : "utils/clean_cache",
   "severity" : 4,
   "usec" : 595048203
}{
   "file" : "..\\..\\libaegisub\\common\\io.cpp",
   "func" : "agi::io::Open",
   "line" : 34,
   "message" : "\"C:\\Users\\Leinad4Mind\\AppData\\Roaming\\Aegisub\\config.json\"",
   "sec" : 409,
   "section" : "agi/io/open/file",
   "severity" : 4,
   "usec" : 597111988
}{
   "file" : "..\\..\\src\\command\\command.cpp",
   "func" : "cmd::init_builtin_commands",
   "line" : 80,
   "message" : "Populating command map",
   "sec" : 409,
   "section" : "command/init",
   "severity" : 4,
   "usec" : 599669338
}{
   "file" : "..\\..\\libaegisub\\common\\hotkey.cpp",
   "func" : "agi::hotkey::Hotkey::Hotkey",
   "line" : 91,
   "message" : "Generating hotkeys.",
   "sec" : 409,
   "section" : "hotkey/init",
   "severity" : 4,
   "usec" : 600091515
}{
   "file" : "..\\..\\libaegisub\\common\\io.cpp",
   "func" : "agi::io::Open",
   "line" : 34,
   "message" : "\"C:\\Users\\Leinad4Mind\\AppData\\Roaming\\Aegisub\\hotkey.json\"",
   "sec" : 409,
   "section" : "agi/io/open/file",
   "severity" : 4,
   "usec" : 600124283
}{
   "file" : "..\\..\\libaegisub\\common\\mru.cpp",
   "func" : "agi::MRUManager::MRUManager",
   "line" : 67,
   "message" : "Loading MRU List",
   "sec" : 409,
   "section" : "agi/mru",
   "severity" : 4,
   "usec" : 601029493
}{
   "file" : "..\\..\\libaegisub\\common\\io.cpp",
   "func" : "agi::io::Open",
   "line" : 34,
   "message" : "\"C:\\Users\\Leinad4Mind\\AppData\\Roaming\\Aegisub\\mru.json\"",
   "sec" : 409,
   "section" : "agi/io/open/file",
   "severity" : 4,
   "usec" : 601064309
}{
   "file" : "..\\..\\src\\utils.cpp",
   "func" : "CleanCache::<lambda_d91ca0365e15579bafdc39a8311587bb>::operator ()",
   "line" : 195,
   "message" : "deleted \"C:\\Users\\Leinad4Mind\\AppData\\Roaming\\Aegisub\\log\\2016-10-25-18-58-12-af97.json\"",
   "sec" : 409,
   "section" : "utils/clean_cache",
   "severity" : 4,
   "usec" : 604053198
}{
   "file" : "..\\..\\src\\utils.cpp",
   "func" : "CleanCache::<lambda_d91ca0365e15579bafdc39a8311587bb>::operator ()",
   "line" : 206,
   "message" : "deleted 1 files, exiting",
   "sec" : 409,
   "section" : "utils/clean_cache",
   "severity" : 4,
   "usec" : 604063438
}{
   "file" : "..\\..\\src\\subtitles_provider_libass.cpp",
   "func" : "`anonymous-namespace'::msg_callback",
   "line" : 76,
   "message" : "Raster: FreeType 2.5.3",
   "sec" : 409,
   "section" : "subtitle/provider/libass",
   "severity" : 4,
   "usec" : 609478898
}{
   "file" : "..\\..\\src\\subtitles_provider_libass.cpp",
   "func" : "`anonymous-namespace'::msg_callback",
   "line" : 76,
   "message" : "Shaper: FriBidi 0.19.6 (SIMPLE)",
   "sec" : 409,
   "section" : "subtitle/provider/libass",
   "severity" : 4,
   "usec" : 609850169
}{
   "file" : "..\\..\\src\\subtitles_provider_libass.cpp",
   "func" : "`anonymous-namespace'::msg_callback",
   "line" : 76,
   "message" : "Initialized",
   "sec" : 409,
   "section" : "subtitle/provider/libass",
   "severity" : 4,
   "usec" : 609854265
}{
   "file" : "..\\..\\src\\subtitles_provider_libass.cpp",
   "func" : "`anonymous-namespace'::msg_callback",
   "line" : 76,
   "message" : "Using font provider directwrite",
   "sec" : 409,
   "section" : "subtitle/provider/libass",
   "severity" : 4,
   "usec" : 610260936
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::FrameMain",
   "line" : 100,
   "message" : "Entering FrameMain constructor",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 650339439
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::FrameMain",
   "line" : 111,
   "message" : "Initializing context controls",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 650349093
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::FrameMain",
   "line" : 118,
   "message" : "Initializing context frames",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 650352604
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::FrameMain",
   "line" : 122,
   "message" : "Apply saved Maximized state",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 650354067
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::FrameMain",
   "line" : 125,
   "message" : "Initialize toolbar",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 650371329
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::FrameMain",
   "line" : 130,
   "message" : "Initialize menu bar",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 682140859
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::FrameMain",
   "line" : 133,
   "message" : "Create status bar",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 690462704
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::FrameMain",
   "line" : 136,
   "message" : "Set icon",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 691582660
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::FrameMain",
   "line" : 145,
   "message" : "Create views and inner main window controls",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 691759372
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::InitContents",
   "line" : 185,
   "message" : "Create background panel",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 691765223
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::InitContents",
   "line" : 188,
   "message" : "Create subtitles grid",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 691920577
}{
   "file" : "..\\..\\src\\frame_main.cpp",
   "func" : "FrameMain::InitContents",
   "line" : 191,
   "message" : "Create video box",
   "sec" : 409,
   "section" : "frame_main/init",
   "severity" : 3,
   "usec" : 696413859
}


Any idea why?

I delete the folder AppData\Roaming\Aegisub but it still doesnt open. (I was using the last plork version)

Edit:
With 3.2.2 it works again at least...

EDIT2:
Ok, I found out that all builds made with Visual C++ 2015 stoped working... odd.
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